Privacy Policy

Introduction

Hydroflare Zenitho Hotel ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification for registration
• Emergency contact information
• Special requests and preferences

Automatically Collected Information

• IP address and browser information
• Website usage data and cookies
• Device information and location data (with consent)
• Security camera footage in public areas

How We Use Your Information

• Process reservations and provide hotel services
• Communicate about your stay and respond to inquiries
• Process payments and manage billing
• Comply with legal requirements and safety regulations
• Improve our services and customer experience
• Send promotional materials (with your consent)
• Maintain security and prevent fraud

Information Sharing

We may share your information with:

• Service Providers: Third parties who assist in our operations
• Business Partners: For joint services and amenities
• Legal Authorities: When required by law or to protect our rights
• Emergency Services: In case of health or safety emergencies

We do not sell your personal information to third parties for their marketing purposes.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookies through your browser settings, but disabling them may affect website functionality.

Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Delete your personal information
• Object to or restrict processing
• Data portability
• Withdraw consent for marketing communications

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying notices in our hotel